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Steam payment system went down at end of Halloween sale

Steam payment system went down at end of Halloween sale

Steam's payment platform appears to have crashed last night (Monday, November 2nd) as the Halloween sale came to an end.

As reported by Rock Paper Shotgun, it seems that the issue started at about 5pm GMT yesterday according to Down Detector. This prevented users from actually buying anything at around the time the event started to finish.

Those attempting to purchase something received the message: “There seems to have been an error initialising or updating your transaction. Please wait a minute and try again or contact support for assistance.”

The Steam Halloween Sale ran between October 29th and November 2nd and primarily focused on horror-themed titles.

Steam has seen a lot of traffic during 2020 thanks to the COVID-19 coronavirus pandemic. The platform saw a peak of 24.5m concurrent users in April of this year, while peaks in simultaneous players disappeared in the wake of lockdown orders coming into effect around the world.

Horror title Phasmophobia has seen a great deal of popularity within recent months. At the start of October, the title saw 68,000 concurrent players and has been one of the best-selling titles on the platform.


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PCGamesInsider Contributing Editor

Alex Calvin is a freelance journalist who writes about the business of games. He started out at UK trade paper MCV in 2013 and left as deputy editor over three years later. In June 2017, he joined Steel Media as the editor for new site PCGamesInsider.biz. In October 2019 he left this full-time position at the company but still contributes to the site on a daily basis. He has also written for GamesIndustry.biz, VGC, Games London, The Observer/Guardian and Esquire UK.

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