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GOG has changed its refund policy

GOG has changed its refund policy

CD Projekt's storefront Good Old Games (GOG) has updated its refund policy.

As announced on its website, consumers will now be able to get a full refund within 30 days even if they have downloaded and played the game.

"Everyone at GOG believes in a 'gamers-first' approach," the company wrote.

"It means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us. The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience."

Of course, there may be users that will look to take advantage of this new initiative. Therefore, the marketplace has reserved the right to refuse refunds in certain cases. 

"We trust that you're making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn't work as you expected," said GOG.

"This is why there are no limits, but instead, we reserve the right to refuse refunds in individual cases."

The firm continued: "Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

"Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person."

In Q1 2019, the company saw a 31 per cent increase in revenue. Last May, GOG rolled out GOG Galaxy 2.0 in an attempt to be a one-stop launcher.


Staff Writer

A freelance writer based in Berkshire. Besides PG and PCGI she has written as a guides writer, specialising in RPG's and horror.

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