Some early adopters to Google's new Stadia games streaming platform have complained of their Chromecast Ultra hardware becoming very hot when in use.
That's according to the Stadia subreddit - as reported by Comicbook - in which users discussed the HDMI TV dongles being "extremely hot." Another user has also said that the Chromecast Ultra shuts down after ten minutes of use - apparently not related to overheating - while another early adopter said that they couldn't connect to their home account after the Chromecast overheated.
Google's community manager race “GraceFromGoogle” Yang responded to the feedback, saying that it hasn't encountered this overheating issue in its own internal testing.
"Thanks for bringing this to our attention," she wrote.
"We know any sort of heat on a device can be worrisome, but we can confirm there is no thermal overheating issue with Chromecast Ultra. During normal usage (like watching cat videos on YouTube), the surface of the device may get warm to the touch, but this is working as designed.
"The team has done extensive testing on the hardware, services and games-this includes tests of long Stadia play and video sessions-and have not seen thermal shutdown problems."
