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France is fining Valve and Ubisoft over refund policies

France is fining Valve and Ubisoft over refund policies

Valve and Ubisoft are having to shell out a combined $382.227 in fines having run into trouble in France.

As reported by French site NoFrag - spotted by PCGamesN - the duo have found themselves in hot water due to their refund policies. The French say that these companies are failing to offer refunds that satisfy local law, nor do they give consumers the information they need.

Article L221-18 of the French Consumer Code says that the public have two weeks to back out of a purchase. Ubisoft's Uplay platform does not allow for refunds at all, while Steam does... but only if consumers haven't played more than two hours.

Ubisoft has been slapped with a $210,190 fine, while Valve is going to be asked to pay $171,655.

This isn't Valve's first time dealing with issues around its refund policy. The firm was fined - even after it appealed - in Australia, while Norway reckons it is in violation of the laws of several EU countries


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Editor - PC Games Insider

Alex Calvin is a freelance journalist who writes about the business of games. He started out at UK trade paper MCV in 2013 and left as deputy editor over three years later. In June 2017, he was hired to launch PCGamesInsider.biz for Steel Media before departing the firm in October 2019.

He has also written for GamesIndustry.biz, VGC, Games London, The Observer/Guardian and Esquire UK.

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mech mouse
This is what I don't get, how on earth have the following not been addresses yet;-

Valve's use of a subscription model for its service.

That publishers grant licenses, but valve give consumers a subscription (who owns the license?)

That digital assets are non-transferable (even when the EULA explicitly grants that right)

That next of kin have no right to digital assets after death

That you can't use different licenses on different computers at the same time.

Valve's monopoly and lack of competition

that entering into a subscription contract is a required to access most games

The absolute blasé attitude of the industry regarding the above