France is fining Valve and Ubisoft over refund policies

France is fining Valve and Ubisoft over refund policies

Valve and Ubisoft are having to shell out a combined $382.227 in fines having run into trouble in France.

As reported by French site NoFrag - spotted by PCGamesN - the duo have found themselves in hot water due to their refund policies. The French say that these companies are failing to offer refunds that satisfy local law, nor do they give consumers the information they need.

Article L221-18 of the French Consumer Code says that the public have two weeks to back out of a purchase. Ubisoft's Uplay platform does not allow for refunds at all, while Steam does... but only if consumers haven't played more than two hours.

Ubisoft has been slapped with a $210,190 fine, while Valve is going to be asked to pay $171,655.

This isn't Valve's first time dealing with issues around its refund policy. The firm was fined - even after it appealed - in Australia, while Norway reckons it is in violation of the laws of several EU countries

PCGamesInsider Contributing Editor

Alex Calvin is a freelance journalist who writes about the business of games. He started out at UK trade paper MCV in 2013 and left as deputy editor over three years later. In June 2017, he joined Steel Media as the editor for new site In October 2019 he left this full-time position at the company but still contributes to the site on a daily basis. He has also written for, VGC, Games London, The Observer/Guardian and Esquire UK.