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France is fining Valve and Ubisoft over refund policies

France is fining Valve and Ubisoft over refund policies

Valve and Ubisoft are having to shell out a combined $382.227 in fines having run into trouble in France.

As reported by French site NoFrag - spotted by PCGamesN - the duo have found themselves in hot water due to their refund policies. The French say that these companies are failing to offer refunds that satisfy local law, nor do they give consumers the information they need.

Article L221-18 of the French Consumer Code says that the public have two weeks to back out of a purchase. Ubisoft's Uplay platform does not allow for refunds at all, while Steam does... but only if consumers haven't played more than two hours.

Ubisoft has been slapped with a $210,190 fine, while Valve is going to be asked to pay $171,655.

This isn't Valve's first time dealing with issues around its refund policy. The firm was fined - even after it appealed - in Australia, while Norway reckons it is in violation of the laws of several EU countries


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PCGamesInsider Contributing Editor

Alex Forbes-Calvin is a freelance writer and photographer, mostly operating within the games industry. Over his career, he has written for the likes of MCV, Eurogamer, GamesIndustry.biz, The Observer, VGC and Esquire. That's on top of writing books for Dark Horse on RuneScape, Assassin's Creed, Dead Island 2 and more.